Charlotte Roofers Project Submission Customer Agreement

ACCEPTANCE OF THIS AGREEMENT
Your access to, use of, or participation in this Charlotte Roofers Projects Submission Program (as defined below) is subject to this Charlotte Roofers Projects Submission Customer Agreement (“Agreement”) and all applicable Charlotte Roofers regulations, guidelines, and agreements. This Agreement and the Charlotte Roofers Privacy Policy, which is hereby incorporated herein, constitute a legally-binding contract between you and Charlotte Roofers, d/b/a Charlotte Roofers (“Charlotte Roofers”).

All references to “you” or “your,” as applicable, mean the person who accesses, uses, and/or participates in the Program in any manner. You may not access, use, and/or participate in the Program if you are under 18 years of age.

This Agreement shall be effective on the date accepted by you. Charlotte Roofers reserves the right to immediately terminate this Agreement for any reason at any time.

MODIFICATIONS TO THIS AGREEMENT AND PRIVACY POLICY
Charlotte Roofers reserves the right, in its sole discretion and at any time, to change, modify, or otherwise amend this Agreement and any other documents incorporated herein by reference. Charlotte Roofers will post any amended Agreements on its website in the same location where the prior Agreement was posted—i.e., where it is presented to you before you submit your project (as defined below). It is your responsibility to review the Agreement for any changes. Your continued use of the Program will signify your assent to, and acceptance of, the amended Agreement. If you do not agree to abide by this or any amended Agreement, you are prohibited from participating in the Program.

You agree to be bound by Charlotte Roofers’ Privacy Policy, found here.

DESCRIPTION OF PROJECT SUBMISSION PROGRAM
The Projects Submission Program is intended to provide a quick and easy way for Charlotte Roofers members or non-members visiting Charlotte Roofers’ website, mobile application, or other Charlotte Roofers tools or platforms (“Customers”) to find an eligible service provider who is interested in accepting a home improvement project (the “Program”). The goal is to connect Customers like you with a service provider who will quickly communicate with the Customer their availability and acceptance of the project should the Customer select them to perform the work.

INFORMATION YOU PROVIDE TO US/TCPA CONSENT
Upon using Charlotte Roofers, you will be prompted to disclose certain information about yourself and your service requirements, and you will be able to store information, such as home services records, on our website or apps. Some of this information will be sent to Service Providers who will need this information to respond to your request. By providing this information to us, or by submitting a service request, you are requesting, and you expressly consent to being contacted by us and by our Service Providers via phone, fax, email, mail, text (SMS) messaging, or other reasonable means, at any of your contact numbers or addresses, even if you are listed on any federal, state, provincial, or other applicable “Do Not Call” list, in order that we may provide the Services set forth on our site, to service your account, to reasonably address matters pertaining to your account, including but not limited to notifying you of, or confirming, appointments that you have scheduled, or for other purposes reasonably related to your service request and our business, including marketing-related emails. You also authorize Charlotte Roofers to send you an automated prerecorded call confirming your service request, along with calls from up to four Service Providers that can help you with your request to the land-line or mobile phone number you provided, and you understand that either Charlotte Roofers or the Service Providers may use automated phone technology (including autodialed and prerecorded messages) to call you and that your consent is not required to purchase products or services. For complete details on our use of your information, please see our Privacy Policy. You agree that by completing a service request, you are entering into a business relationship with Charlotte Roofers and/or a Service Provider and thus agree to be contacted by Charlotte Roofers and/or a Service Provider. You promise that all information you provide (including but not limited to your contact information, and any Ratings and Reviews of Service Providers that you provide) will be accurate, current, and truthful to the best of your knowledge. If you provide any information that is untrue, not current, or incomplete, or Charlotte Roofers has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Charlotte Roofers has the right to refuse any current or future use of the Program (or any portion thereof) or any other Charlotte Roofers services by you. You are responsible for any use of the Program or any other Charlotte Roofers services by persons to whom you intentionally or negligently allow access to your password.

YOUR CONDUCT
In connection with your participation in the Program and use of the Platform, you represent and warrant that you:

Are above the age of eighteen (18);
Will abide by the letter and spirit of the terms and conditions of this Agreement and all applicable local, state, national, or international laws;
Will not submit any Projects or content that may be considered by Charlotte Roofers to be unlawful, harassing, libelous, abusive, threatening, obscene, profane, hateful, offensive, harmful, vulgar, distasteful, defamatory, invasive of another person’s privacy or proprietary rights, or racially, ethnically, or otherwise objectionable;
Will submit thorough and thoughtful Projects that will provide service providers with accurate and detailed information sufficient for them to understand the Project you would like to have completed;
Will not submit Projects or content that comment on other service providers or Customers;
Will not impersonate, or attempt to impersonate, any other person, falsify contact information, misrepresent a relationship with any person or entity, including misrepresenting a relationship with Charlotte Roofers, or otherwise attempt to mislead others as to your identity;
Will not submit Projects or content that are encrypted or that contain viruses, Trojan horses, worms, time bombs, spiders, cancelbots, or other computer programming routines that are intended to damage, interfere with, disrupt, impair, disable, or otherwise overburden our Platform;
Will not access, download, or copy any content contained on our Platform through artificial means (including but not limited to spiders, hacking devices, computer programs, bots, or other such means);
Will not post non-local or otherwise irrelevant Projects or content, repeatedly post the same or similar Projects or content, or otherwise impose an unreasonable or disproportionately large load on our Platform;
Will not take any action that would undermine the Program or Platform;
Will not attempt to gain unauthorized access to the Platform, other user accounts, or other computer systems or networks connected to the Platform;
Will not use the Platform in any manner that infringes, misappropriates, or violates any third party’s rights, including, but not limited to, transmitting any material that may infringe, misappropriate, or violate a third party’s rights of publicity, contractual rights, fiduciary rights, or intellectual property rights;
Will not use the Platform in any way that could interfere with the rights of Charlotte Roofers or the rights of other users of the Platform;
Have sufficient rights in and to all content that you provide, transmit, or otherwise convey to Charlotte Roofers in connection with the Program;
Agree not to re-sell or assign your rights or obligations under this Agreement;
Will not reproduce, duplicate, copy, sell, re-sell, or exploit any content on the Platform;
Will not access the Platform for any commercial, educational, or other purposes not related to your personal purchasing decisions, without the express written consent of Charlotte Roofers, which consent may be withheld by Charlotte Roofers in our discretion;
Grant us an irrevocable, perpetual, non-exclusive, fully paid, worldwide license to use, copy, perform, display, reproduce, adapt, modify, and distribute the content you provide on the Platform and to prepare derivative works of, or to incorporate such content into other works, and to grant and to authorize sublicenses of the foregoing; and
Agree not to create an account or use Charlotte Roofers services if your account previously has been terminated by Charlotte Roofers or if you previously have been banned from using the services.

The content that you provide does not reflect the views of Charlotte Roofers, its officers, managers, owners, employees, agents, designees, or other users. In addition, Charlotte Roofers retains the right, in its sole discretion, to determine whether or not your use of the Program or Platform is consistent with the terms and conditions of this Agreement. Charlotte Roofers may suspend, restrict, or terminate your use of the Program and refuse any future use of all or portions of the Program or Platform if your use breaches or fails to comply with any of the terms and conditions of this Agreement. Additionally, Charlotte Roofers may seek any and all other remedies available to it, including: (a) seeking injunctive relief with any court of competent jurisdiction to enjoin any breach or failure to comply with any of the terms and conditions of this Agreement; and/or (b) if damages are ascertainable, seeking damages relating to any breach or failure to comply with any of the terms and conditions of this Agreement.

CHARLOTTE ROOFERS IS NOT A SERVICE PROVIDER, MERCHANT OF RECORD, OR GENERAL CONTRACTOR
Charlotte Roofers is not the service provider, is not in the business of providing the services or selling the goods subject of any Lead, Project, or service contract entered into between you and the service provider (“Service Contract”), and is not responsible in any way for the provision of services or sale of goods offered by such service provider or Service Contract. Charlotte Roofers is not a merchant of record or general contractor. Except as provided herein, you shall solely look to the applicable service provider for the facilitation of services or sale of goods relating to the Project or Service Contract. Charlotte Roofers is merely operating the Program and Platform that help connect you with the service provider interested in your Project.

PUBLICATION AND DISTRIBUTION OF CONTENT
Charlotte Roofers does not guarantee the accuracy, integrity, quality, or appropriateness of any content transmitted to or through the Platform. You acknowledge that Charlotte Roofers simply acts as a passive conduit and an interactive computer service provider for the publication and distribution of content posted by you or a service provider. You understand that all content posted on, transmitted through, or linked through the Platform, are the sole responsibility of the person from whom such content originated. You understand that Charlotte Roofers does not control, and is not responsible for, content available through the Platform, and that by using the Platform, you may be exposed to content that is inaccurate, misleading, or offensive. You agree that you must evaluate and make your own judgment, and bear all risks associated with the use of any content.

You further acknowledge that Charlotte Roofers has no obligation to screen, preview, monitor, or approve any content published by you, a service provider, or a third party. However, Charlotte Roofers reserves the right to review and delete any content that, in its sole judgment, violates the terms and conditions of this Agreement. By participating in the Program and using the Platform, you agree that it is solely YOUR RESPONSIBILITY to evaluate your risks to bear associated with the use, accuracy, usefulness, completeness, or appropriateness of any content that you submit, receive, access, transmit, or otherwise convey through the Platform. Under no circumstances will Charlotte Roofers be liable in any way for any content provided by you, a service provider, or a third party, including without limitation, content that contains any errors, omissions, defamatory statements, or confidential or private information, or for any loss or damage of any kind incurred as a result of the use of any content submitted, accessed, transmitted, or otherwise conveyed via the Platform. You waive the right to bring or assert any claim against Charlotte Roofers relating to your content or the content of a service provider or other third party, and release Charlotte Roofers from any and all liability for or relating to any such content.

SERVICE PROVIDERS
The applicable service provider shall be solely responsible for the provision of services and sale of goods subject to the Project or Service Contract and for any and all injuries, illnesses, damages, costs, expenses, liabilities, or otherwise suffered or incurred by you in connection with the fulfillment of or failure to perform the services of the Project or Service Contract.

Charlotte Roofers does not endorse and is not responsible or liable for any content, data, advertising, products, goods, or services available or unavailable from, or through, any service providers. You agree that should you use or rely on such content, data, advertisement, products, goods, or services, available or unavailable from, or through any service Provider, Charlotte Roofers is not responsible or liable, indirectly or directly, for any damage or loss caused or alleged to be caused by or in connection with such use or reliance. Your dealings with or participation in promotions of any service provider, and any other terms, conditions, representations, or warranties associated with such dealings (including without limitation any Service Contracts), are between you and such service provider exclusively and do not involve Charlotte Roofers. You should make whatever investigation or other resources that you deem necessary or appropriate before hiring or engaging service providers.

You agree that Charlotte Roofers is not responsible for the accessibility or unavailability of any service provider or for your interactions and dealings with them, waive the right to bring or assert any claim against Charlotte Roofers relating to any interactions or dealings with any service provider, and release Charlotte Roofers from any and all liability for or relating to any interactions or dealings with service providers.

Charlotte Roofers may, in its sole discretion, have criminal and/or financial background checks conducted on certain service providers. By having such background checks conducted, CHARLOTTE ROOFERS DOES NOT WAIVE ANY OF ITS DISCLAIMER OR LIMITATIONS OF LIABILITY, INCLUDING WITHOUT LIMITATION, THOSE SET FORTH UNDER THIS SECTION, SECTION 18 (WARRANTY DISCLAIMER), OR SECTION 19 (LIMITATION OF LIABILITY).

CHARLOTTE ROOFERS MEMBERSHIP
Select: Charlotte Roofers may from time to time offer consumers the opportunity to purchase certain Charlotte Roofers services at a discount provided the consumer first agrees to purchase an annual Charlotte Roofers Membership (“Charlotte Roofers Membership”). Any discounts obtained through the Charlotte Roofers Membership cannot be combined or used with any other discounts, coupons, or offers on Book Now Services.

BILLING AND AUTOMATIC RENEWAL: When you first sign up and purchase a Charlotte Roofers Membership, you will be billed immediately for your initial Charlotte Roofers Membership subscription period. BY ENROLLING IN CHARLOTTE ROOFERS MEMBERSHIP, IN ADDITION TO ANY PROFESSIONAL SERVICES YOU PURCHASE THROUGH CHARLOTTE ROOFERS MEMBERSHIP, YOU AUTHORIZE CHARLOTTE ROOFERS TO CHARGE YOU FOR YOUR INITIAL CHARLOTTE ROOFERS MEMBERSHIP SUBSCRIPTION PERIOD AND A RECURRING ANNUAL MEMBERSHIP AT THE THEN CURRENT RATE, WHICH MAY CHANGE FROM TIME TO TIME. YOUR CHARLOTTE ROOFERS MEMBERSHIP WILL AUTOMATICALLY RENEW AND PRIOR TO THE START OF THE NEXT SUBSCRIPTION PERIOD, YOU WILL BE CHARGED THE APPLICABLE CHARLOTTE ROOFERS MEMBERSHIP FEE TO YOUR PROVIDED PAYMENT METHOD ON A RECURRING BASIS UNTIL CANCELED AS SET FORTH HEREIN. UNLESS YOU NOTIFY US BEFORE A CHARGE THAT YOU WANT TO CANCEL OR DO NOT WANT YOUR CHARLOTTE ROOFERS MEMBERSHIP TO AUTO RENEW, YOU UNDERSTAND THAT YOUR CHARLOTTE ROOFERS MEMBERSHIP WILL AUTOMATICALLY CONTINUE AND YOU AUTHORIZE CHARLOTTE ROOFERS (WITHOUT NOTICE TO YOU UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN APPLICABLE MEMBERSHIP FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

Cancellation Fees: The cancellation and rescheduling of any Charlotte Roofers Service while you are enrolled in the Charlotte Roofers Membership is subject to the cancellation policy, including the payment of any cancellation fees, as further described above.

Declination of Payment: If an eligible payment method Charlotte Roofers has on file for you is declined for payment, you must provide us with a new eligible payment method promptly, or your Charlotte Roofers Membership will be canceled. If you provide us with a new eligible payment method and are successfully charged, your Charlotte Roofers Membership period will be based on the original enrollment or renewal date and not the date of the successful charge.

CANCELLATION OF AUTOMATICALLY RENEWING MEMBERSHIP: YOU WILL NOT BE CHARGED A CHARLOTTE ROOFERS MEMBERSHIP FEE FOR THE SUBSEQUENT PERIOD IF YOU CANCEL YOUR CHARLOTTE ROOFERS MEMBERSHIP AT LEAST THREE DAYS BEFORE YOUR NEXT CHARLOTTE ROOFERS MEMBERSHIP RENEWAL DATE. You may cancel your Charlotte Roofers Membership by visiting the Charlotte Roofers Contact Center or by mailing a notice of cancellation to Charlotte Roofers, 4401 Barclay Downs Drive, Suite 411, Charlotte, NC 28209. Following cancellation of your Charlotte Roofers Membership, you will continue to have access to your Charlotte Roofers Membership through the end of your current paid Charlotte Roofers Membership period. Should you cancel your Charlotte Roofers Membership, Charlotte Roofers reserves the right to cancel any Charlotte Roofers Service appointments scheduled outside the current paid Charlotte Roofers Membership period.

LIMITATIONS ON CHARLOTTE ROOFERS MEMBERSHIP: For non-Book Now Services, your discount is capped at $35 per service and must be requested via Charlotte Roofers.

OTHER OFFERS AND DISCOUNTS
Promotional Coupon
Promotional coupons are only eligible for the specific services designated by Charlotte Roofers. Promotional coupons are valid for a limited time only and expire on the date indicated when you receive the applicable promotional coupon. Failure to use promotional coupons before such expiration date will result in the forfeiture of the promotional coupon. Charlotte Roofers reserves the right to cancel promotional coupons at any time. No refunds will be granted for any expired or canceled promotional coupons.

Charlotte Roofers promotional coupons have no intrinsic value, are not redeemable for cash, have no cash value, and serve merely as a means to recognize and provide an incentive to use Charlotte Roofers. Promotional coupons may not be purchased for cash and Charlotte Roofers does not sell promotional coupons. Promotional coupons are nonrefundable.

Promotional coupons will not be applied against any sales, use, gross receipts, or similar transaction-based taxes that may be applicable to you, and/or fees or charges for use of any ineligible services.

Your Charlotte Roofers account will be billed for all fees and charges for use of any ineligible services. Each promotional coupon can only be used once and your Charlotte Roofers account will be billed for all fees and charges for use of any eligible service in excess of the amount of the available promotional coupon.

No other discount, promotion, coupon, or offer of the Service Provider, displayed by, promoted by, offered by, or obtained through Charlotte Roofers, may be used in connection with a Service Request. Any discount, promotion, coupon, or offer made by a Service Provider in connection with a Service Request, is made solely at the discretion of the Service Provider, and is made directly by and between the Service Provider and you.

MINIMUM AGE
If you are under the age of eighteen (18), you are prohibited from participating in the Program.

LIMITED LICENSE
By agreeing to this Agreement, Charlotte Roofers grants you a limited license to access, participate in, and use the Program and the Platform. You acknowledge and agree that you will not access, reproduce, duplicate, copy, sell, re-sell, visit, or otherwise exploit for any commercial, educational (or any other non-personal) purpose any content or any portion of the Program or Platform, without the express written consent of Charlotte Roofers.

MODIFICATION, LIMITATION, AND DISCONTINUANCE
Charlotte Roofers reserves the right to, at any time and without notice, limit access to, modify, change, or discontinue the Program. You agree that Charlotte Roofers will not be liable to you or to any third party for any such limitation, modification, change, suspension, or discontinuance of the Program. You agree that Charlotte Roofers may establish general practices, policies, and limits, which may or may not be published, concerning the use or operation of the Program.

DELAYS
Charlotte Roofers is not responsible for any delays, failures, or other damage resulting from delays and/or other problems inherent in the use of the Internet and electronic communications.

FEEDBACK
Charlotte Roofers appreciates hearing from you, as well as our other users, and welcomes your comments regarding the Program and any other Charlotte Roofers product, program, or service. Please be advised, however, that our policy does not permit us to accept or consider creative ideas, suggestions, or materials other than those that we have specifically requested.

Although we do value your feedback on our services, please be specific in your comments regarding our services and do not submit creative ideas, suggestions, or materials. If, despite our request, you send us creative suggestions, ideas, drawings, concepts, or other content (collectively, the “Submissions”), such submissions will be the property of Charlotte Roofers. In addition, none of the Submissions will be subject to any obligations of confidentiality and Charlotte Roofers will not be liable for any future use or disclosure of such Submissions.

COPYRIGHT MATERIALS
You acknowledge and agree that all content and other information on the Platform, including, but not limited to, all text, graphics, logos, icons, images, audio clips, downloads, data compilations, and software (collectively, the “Copyright Materials”) are the property of Charlotte Roofers or used with the express permission of the owner of such Copyright Materials and are protected by all United States and international copyright laws.

WARRANTY DISCLAIMER
You understand and agree that the PROGRAM AND PLATFORM ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND THAT CHARLOTTE ROOFERS ASSUMES NO RESPONSIBILITY OR LIABILITY WITH RESPECT TO THE PROGRAM AND PLATFORM. CHARLOTTE ROOFERS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OR ANY WARRANTY THAT (A) SERVICES WILL BE UNINTERRUPTED, TIMELY PERFORMED, SECURE OR ERROR-FREE, (B) ANY CONTENT OR INFORMATION YOU PROVIDE OR CHARLOTTE ROOFERS COLLECTS WILL NOT BE DISCLOSED, (C) ANY SERVICE PROVIDER OR GOODS SOLD OR PROVIDED IN CONNECTION WITH A SERVICE CONTRACT WILL BE FREE FROM DEFECT, OR (D) ANY ERRORS IN ANY SERVICE WILL BE CORRECTED. YOU AGREE THAT PARTICIPATION IN THE PROGRAM AND USE OF THE PLATFORM IS AT YOUR OWN RISK. In some jurisdictions, disclaimers of implied warranties are not permitted. In such jurisdictions, some of the foregoing disclaimers may not apply to you as they relate to implied warranties.

LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT CHARLOTTE ROOFERS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, COMPENSATORY, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (EVEN IF CHARLOTTE ROOFERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) (COLLECTIVELY, “DAMAGES”), RESULTING FROM THIS AGREEMENT, YOUR USE OF THE PROGRAM AND PLATFORM, OR ANY OTHER MATTER RELATING TO THE SITE OR ANY SPECIFIC SERVICE REQUEST. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, some of the foregoing limitations may not apply to you.

TO THE EXTENT CHARLOTTE ROOFERS IS FOUND LIABLE FOR ANYTHING RELATED TO THIS AGREEMENT OR THE USE OR OPERATION OF THE PLATFORM, CHARLOTTE ROOFERS’ LIABILITY FOR DAMAGES WILL NOT EXCEED THE EQUIVALENT OF THE VALUE OF THE SERVICE YOU RECEIVED THROUGH THE PROGRAM.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT CHARLOTTE ROOFERS CONTRACTS WITH A THIRD PARTY TO PROCESS YOUR PAYMENT TO CHARLOTTE ROOFERS THROUGH THE USE OF A CREDIT CARD (A “CREDIT CARD PROCESSOR”). YOU UNDERSTAND AND AGREE THAT NEITHER A CREDIT CARD PROCESSOR NOR ANY OTHER PARTY INVOLVED IN THE CREDIT CARD PROCESSING PROCESS FOR CHARLOTTE ROOFERS, INCLUDING, BUT NOT LIMITED TO, THE COMPANY ISSUING THE CREDIT CARD TO YOU AND THE MERCHANT BANK (COLLECTIVELY, THE “RELEASED PARTIES”) SHALL BE LIABLE FOR ANY DAMAGES (AS DEFINED HEREIN AND SUBJECT TO THE LIMITATIONS SET FORTH IN THIS SECTION 19) SUFFERED BY YOU AS A RESULT OF ANY BREACH OF THIS AGREEMENT BY CHARLOTTE ROOFERS. YOU HEREBY RELEASE EACH OF THE RELEASED PARTIES FROM ANY AND ALL DAMAGES YOU MAY SUFFER AS A RESULT OF ANY BREACH OF THIS AGREEMENT BY CHARLOTTE ROOFERS. YOU AGREE TO INDEMNIFY AND HOLD HARMLESS EACH OF THE RELEASED PARTIES FOR ANY AND ALL DAMAGES IT MAY SUFFER AS A RESULT OF YOUR BREACH OF THIS SECTION 19. YOU HEREBY UNDERSTAND AND AGREE THAT CHARLOTTE ROOFERS SHALL BE SOLELY LIABLE FOR THE PAYMENT OF ANY DAMAGES TO YOU UNDER THIS AGREEMENT.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Charlotte Roofers, its officers, managers, owners, employees, agents, designees, users, successors, assigns, service providers, and suppliers from and against all losses, liabilities, expenses, damages, claims, demands, and costs, including reasonable attorneys’ fees and court costs due to or arising from: (a) any violation of this Agreement by you; (b) any goods or services purchased by or contracted by you through the Program, the Platform, or any service contract entered into between you and a service provider; or (c) any violation of any rights of another or harm you may have caused to another. Charlotte Roofers will have sole control of the defense of any such damage or claim.

BREACH OF AGREEMENT AND LIQUIDATED DAMAGES
You understand and agree that, because damages are often difficult to calculate, if it becomes necessary for Charlotte Roofers to pursue legal action to enforce the terms and conditions of this Agreement, you will be liable to pay us the following amounts as liquidated damages, which you accept as reasonable estimates of Charlotte Roofers’ damages for the specified breaches of this Agreement.

If you post content in violation of this Agreement, you agree to promptly pay Charlotte Roofers One Thousand Dollars ($1,000) for each item of content posted in violation of this Agreement. We may (but shall not be required to) issue you a warning before assessing damages.
If you display, copy, duplicate, reproduce, sell, re-sell, or exploit for any purpose any content in violation of this Agreement, you agree to pay One Thousand Dollars ($1,000) for each item of content displayed, copied, duplicated, reproduced, sold, resold, or exploited in violation of this Agreement.
If you use computer programming routines that are intended to aggregate records or content from the Platform or otherwise damage, interfere with, disrupt, impair, disable, or otherwise overburden our Platform, you agree to pay One Hundred Dollars ($100) for each review or record that is aggregated, disrupted, damaged, or otherwise affected by you.

Except as set forth in the foregoing subsections (1) through (3), inclusive, you agree to pay the actual damages suffered by Charlotte Roofers, including, but not limited to, attorneys’ fees and court costs, to the extent such actual damages can be reasonably calculated. Notwithstanding any other provision of this Agreement, we reserve the right to seek the remedy of specific performance of any term contained herein, or a preliminary or permanent injunction against the breach of any such term or in aid of the exercise of any power granted in this Agreement, or any combination thereof.

NOTICE
You agree that Charlotte Roofers may communicate any notices to you under this Agreement, through electronic mail, regular mail, or posting the notices on the Platform. All notices to Charlotte Roofers will be provided by either sending a letter, first class certified mail, to Charlotte Roofers, 1235 East Blvd, Suite E #325, Charlotte, NC 28203, Attn: Customer Care. Such notices will be deemed delivered upon the earlier of the verification of delivery or two (2) business days after being sent.

In accordance with the Digital Millennium Copyright Act of 1998, Title 17 of the United States Code, Section 512 (“DMCA”), Charlotte Roofers will respond promptly to claims of copyright or trademark infringement that are reported to the agent that we have designated to receive notifications of claims infringement (its “Designated Agent”). Our Designated Agent is: Charlotte Roofers, 4401 Barclay Downs Dr. Suite 411, Charlotte, NC 28209, Attn: Designated Agent, or email to Email: copyrightagent@charlotteroofers.com.

If you are a copyright or trademark owner (or authorized to act on behalf of the copyright or trademark owner) and believe that your work’s copyright or trademark has been infringed, please report your notice of infringement to us by providing our Designated Agent with a written notification of claimed infringement that includes substantially the following:

A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
Identification of the copyrighted work or trademark claimed to have been infringed, or, if multiple copyrighted works or trademarks at a single online site are covered by a single notification, a representative list of such works at that site;
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted;
A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright or trademark owner, its agent, or the law; and
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Charlotte Roofers will investigate notices of copyright and trademark infringement and take appropriate actions under the DMCA. Inquiries that do not follow this procedure may not receive a response.

MUTUAL ARBITRATION AGREEMENT
Informal Negotiations. To expedite resolution and reduce the cost of any dispute, controversy, or claim, past, present, or future, between you and Charlotte Roofers, including without limitation any dispute or claim related to or arising out of this Agreement (“Dispute”), you and Charlotte Roofers may attempt to negotiate any Dispute informally (the “Informal Negotiations”) before initiating any arbitration or court proceeding. Such Informal Negotiations will commence upon written notice. Your address for any notices under this Section is your physical address that you have provided to Charlotte Roofers. Charlotte Roofers’ address for such notices is: Charlotte Roofers, 4401 Barclay Downs Drive, Suite 411, Charlotte, NC 28209, Attn: Legal Department.

Arbitration. If a Dispute is not resolved through Informal Negotiations, you and Charlotte Roofers agree to resolve any and all Disputes (except those Disputes expressly excluded below) through final and binding arbitration (“Arbitration Agreement”). This Arbitration Agreement shall be governed by the Federal Arbitration Act and evidences a transaction involving commerce. The arbitration will be commenced and conducted before a single arbitrator under the Commercial Arbitration Rules (the “AAA Rules”) of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website (www.adr.org). Your arbitration fees and your share of arbitrator compensation will be governed by the AAA Rules (and, where appropriate, limited by the AAA Consumer Rules). If you are unable to pay such costs, Charlotte Roofers will pay all arbitration fees and expenses. Each party will pay the fees for his/her or its own attorneys, subject to any remedies to which that party may later be entitled under applicable law. The arbitrator will make a decision in writing. Additionally, the arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Arbitration Agreement. However, the preceding sentence shall not apply to the “Class Action Waiver” described in Subsection (4) below.

Excluded Disputes. You and Charlotte Roofers agree that the following Disputes are excluded from this Arbitration Agreement: (1) any Dispute seeking to enforce or protect, or concerning the validity of, any of your or our intellectual property rights; (2) individual claims in small claims court; (3) any claim that an applicable federal statute expressly states cannot be arbitrated; and (4) any claim for injunctive relief.

WAIVER OF RIGHT TO BE A PLAINTIFF OR CLASS MEMBER IN A CLASS ACTION. To the fullest extent permitted by applicable law, You and Charlotte Roofers agree to bring any Dispute in arbitration on an individual basis only, and not as a class or collective action. There will be no right or authority for any Dispute to be brought, heard, or arbitrated as a class or collective action (“Class Action Waiver”). Regardless of anything else in this Arbitration Agreement and/or the applicable AAA Rules or AAA Consumer Rules, the interpretation, applicability, enforceability, or formation of the Class Action Waiver may only be determined by a court and not an arbitrator.

Rules/Standards Governing Arbitration Proceeding. A party who wishes to arbitrate a Dispute covered by this Arbitration Agreement must initiate an arbitration proceeding no later than the expiration of the statute of limitations that applicable law prescribes for the claim asserted. The arbitrator shall apply the statute of limitations that would have applied if the Dispute had been brought in court. The arbitrator may award any remedy to which a party is entitled under applicable law, but remedies shall be limited to those that would be available to a party in their individual capacity, and no remedies that otherwise would be available to an individual under applicable law will be forfeited. The arbitrator is without authority to apply any different substantive law. The parties have the right to conduct adequate civil discovery and present witnesses and evidence as needed to present their cases and defenses, and any dispute in this regard shall be decided by the arbitrator. The location of the arbitration proceeding shall take place in the city or county where you reside unless each party agrees otherwise. A court of competent jurisdiction shall have the authority to enter judgment upon the arbitrator’s decision/award.

Severability. You and Charlotte Roofers agree that if any portion of this Section entitled “Mutual Arbitration Agreement” is found illegal or unenforceable, that portion will be severed, and the remainder of this Section will be given full force and effect.

GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, without giving effect to any choice or conflict of law provision or rule (either of the State of North Carolina or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than the State of North Carolina.

LIMITATIONS PERIOD
Regardless of any statute or law to the contrary, you agree that any claim or cause of action arising out or related to your participation in the Program or this Agreement shall be filed within one (1) year after such claim or cause of action arose or will forever be barred.

NOTICE FOR CALIFORNIA USERS
Under California Civil Code Section 1789.3, California web users are entitled to the following specific consumer rights notice: The Services are provided by Charlotte Roofers, 4401 Barclay Downs Drive, Suite 411, Charlotte, NC 28209. If you have any questions, concerns, or complaints regarding the Services, please contact Charlotte Roofers by (i) signing into your account and visiting Member Support to chat with a specialist; or (ii) sending a letter, first class certified mail, to Charlotte Roofers, 1235 East Blvd, Suite E #325, Charlotte, NC 28203, Attn: Customer Care.

California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.

ASSIGNMENT
You may not assign or otherwise transfer this Agreement or any of its rights and/or obligations relating to this Agreement without the prior written consent of Charlotte Roofers.

WAIVER
Neither party shall be deemed to have waived any of its rights, powers, or remedies hereunder, except in an express writing signed by an authorized agent or representative of the party to be charged.

SEVERABILITY
If a provision of this Agreement is or becomes illegal, invalid, or unenforceable in any jurisdiction, that shall not affect: (1) the validity or enforceability in that jurisdiction of any other provision of this Agreement; or (2) the validity or enforceability in other jurisdictions of that or any other provision of this Agreement.

ENTIRE AGREEMENT
This Agreement along with the Charlotte Roofers Terms of Use, Privacy Policy, and Membership Agreement (if applicable) entered into by you and Charlotte Roofers governs your use of the Program and constitutes the entire agreement between you and Charlotte Roofers with respect to the Program. It supersedes any prior or contemporaneous negotiations, discussions, or agreements, whether written or oral, between you and Charlotte Roofers regarding the subject matter contained in this Agreement. Additional terms and conditions may exist between you and third parties, including but not limited to, any service contract you enter into with a service provider. You represent and warrant that those third-party agreements (including any such service contract) do not interfere with your obligations and duties to Charlotte Roofers under this Agreement.

BINDING EFFECT
This Agreement and the rights and obligations created hereunder shall be binding upon and inure solely to the benefit of you and Charlotte Roofers and our respective successors and permitted assigns, and no other person shall acquire or have any right under or by virtue of this Agreement.

IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MUST NOT USE THE PLATFORM OR PARTICIPATE IN THE PROGRAM. YOU ACKNOWLEDGE THAT YOU HAVE READ, HAVE UNDERSTOOD, AND AGREE TO BE BOUND BY THIS AGREEMENT.

PROVISIONS REMAINING IN EFFECT
In the event this Agreement is terminated, certain provisions of this Agreement will continue to remain in effect, including, but not limited to, Sections 4, and Sections 16-24.